Shipping Information
A message to you
We know you are excited to get your Shopping Urge order, as we are too! That is why we make every effort to ensure that the delivery is completed as soon as possible so that you receive your items as soon as possible.
All our products are located within Australia and shipped from Australia. The Shopping Urge warehouses are located in both Victoria & New South Wales. Depending on product demand & levels of stock you may receive multiple packages if your order consists of multiple items.
Our hard-working team processes all orders within 24 hours of purchase. This can extend to 48 hours during holiday seasons and public holidays.
You will typically receive your order within 4–14 business days of placing your order. This excludes any delays caused by couriers.
Due to COVID-19, we sometimes experience slightly longer delivery times.
If you are on the tail end of the delivery period, we apologise for any inconvenience caused.
This doesn’t occur often but can during busy periods, with most of this being out of our control and within the control of the postal services. If you have any questions, don't hesitate to get in touch with us via our Contact Us page, but please be assured that your order will be shipped to you as soon as possible.
If you need to contact us about your order, please email us via our Contact Us page with your order number to ensure we are speaking to the right person. One of our friendly team members will respond within 24-48 hours.
If you need to contact us about your order, please email us via our Contact Us page with your order number to ensure we are speaking to the right person. One of our friendly team members will respond within 24-48 hours.
We also offer fast and free delivery Australia-wide on all orders with no minimum purchase requirements, unless otherwise specified.
You will receive a shipping confirmation email once your order has been processed and shipped. This email will contain your tracking number to follow while your order is in transit.
Please note that whilst our products are stored in and shipped from Australia, they are not made in Australia. Our products are typically made in China to ensure you get your useful products at affordable prices.
We thank you for choosing to shop with us and appreciate your ongoing support.