Shipping Information

A message to you

We know you can’t wait to get your hands on the TSU_Nami Bottle—so we hustle to get it shipped fast and straight to your doorstep.

All TSU_Nami Bottles are proudly located and shipped from right here in Australia. With warehouses in both Victoria and New South Wales, we aim to get your order to you as quickly as possible. If you’ve ordered multiple items, you might receive them in separate packages depending on stock levels—but rest assured, they’re all on their way!
Our hard-working team processes all orders within 24 hours of purchase. This can extend to 48 hours during holiday seasons and public holidays. 

You will typically receive your order within 4–14 business days of placing your order. This excludes any delays caused by AusPost. 
If you are on the tail end of the delivery period, we apologise for any inconvenience caused. 

This doesn’t occur often but can during busy periods, with most of this being out of our control and within the control of the postal services. If you have any questions, don't hesitate to get in touch with us via our Contact Us page, but please be assured that your order will be shipped to you as soon as possible.

If you need to contact us about your order, please email us via our Contact Us page with your order number to ensure we are speaking to the right person. One of our friendly team members will respond within 24-48 hours.


We also offer fast and free delivery Australia-wide on all orders with no minimum purchase requirements, unless otherwise specified. 

You will receive a shipping confirmation email once your order has been processed and shipped. This email will contain your tracking number to follow while your order is in transit.

Please note that whilst our product is stored in and shipped from Australia, it is not made in Australia. 

We thank you for choosing to shop with us and we appreciate your ongoing support.